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How to become a volunteer

Stage one - Personal Development 

This is a stand-alone course which is a lively and varied programme, using experimental activities, games, discussions and a bit of interesting theory to give you lots of opportunities to find out more about yourself and build better communication and relationship building skills as well. This is a pre-requisite programme before formal entry into our Basic Youth and Community Counselling Skills Training, or other Youthline Programmes.

It is also great for helping you to learn more about working in a team, managing differences and conflict, building self-esteem and confidence and goal setting and trust. Personal Development groups run for 8 weeks with one full Saturday. This course is available for anyone 17+. 

For more information contact 

Stage two - Basic youth and community counselling skills  

This next stage of training focuses on developing relationship skills and learning basic counselling skills for our youth helpline, working in the hub, txt counselling, email, youth events and other first point of contact work. It runs for 12 weekly sessions, one evening a week from 7pm - 9.30pm and this includes one Saturday session.

Stage three - Marae Noho Weekend  

Youthline’s Bicultural Footsteps programme explores biculturalism through a Marae Wananga – or live in weekend at Te Puea Marae in Mangere. This is the third stage of Youthline’s training to work with young people. You can connect with your Youthline whanau and build cultural competency through learning, reflection, sharing, kai, waiata and fun. It may also be a space to reflect on where you have come from, your tupuna (ancestors); the taonga (treasures) they have given you and how you can use these to support taiohi (young people).

Stage four - Transition training 

The focus is on continuing personal and skill development in order to move forward to becoming a solo helpline volunteer counsellor, connecting with young people in the Youthline hub where we take calls, txts and emails from young people and members of the community. Transition groups start out weekly and then become fortnightly after seven sessions. 

Introduction to Group Dynamics -

This is an opportunity to discover more about how groups work. The programme aims to give members practical training and experience in the facilitation of groups. Participants receive tutoring on theories of groups and receive experiential training (including opportunities to facilitate the group themselves). Participants will need to be willing to extend themselves and to show initiative in taking leadership roles in the group sessions. It is an NZQA approved programme. 

For more information email    

For dates see below: